Senior BMS Specialist, Global BMS Technical Services

Technology, Data & Digital · Software & Web Development · Software Engineering · Embedded Systems

In short

Amazon sucht einen erfahrenen Senior BMS Specialist für Global BMS Technical Services in Hyderabad, Indien. Die Rolle beinhaltet die Wartung, Optimierung und Erweiterung globaler BMS-Dienstleistungen, die Zusammenarbeit mit verschiedenen Stakeholdern und die Gewährleistung der Spitzenleistung von Gebäudesystemen zur Unterstützung der Nachhaltigkeitsziele von Amazon. Die Stelle erfordert einen Bachelor-Abschluss in Ingenieurwesen und Kenntnisse in Kommunikationsprotokollen sowie ein tiefes Verständnis von HLK- und anderen Gebäudesystemen.

Responsibilities

Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding global support services.
Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs.
Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe.
Maintain and optimize BMS technologies, IoT platforms, and data analytics tools.
Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar.
Ensure compliance with change management processes.
Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach.
Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies.
Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders.
Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists.
Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
Willingness to work flexible shifts to provide 24/7 BMS support across global time zones.

Requirements

Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization.
Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP).
Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles.
Demonstrated ability to manage and prioritize initiatives in a dynamic environment.
Strong problem-solving skills with a strategic and innovative mindset.
Organized and self-motivated to take ownership of complex tasks.

Desired Qualifications

Experience with Industrial control systems, both hardware and software
Experience working in cross-regional BMS projects with multicultural teams
Proficiency in cloud-based IoT platforms, data analytics, and visualization tools
Certification in relevant programming languages or BMS systems
Certification with Tridium Niagara
Certification with Distech Controls
Strong customer relationship management skills
Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment
Proficiency in additional spoken languages

Benefits

Amazonians deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

BACnetLONModbusSNMPNiagaraMQTTIoT

#BMS#Building Management System#Technical Services#Energy#Sustainability#Automation#Engineering#Controls#HVAC#IoT#Data Analytics

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