Senior BMS Specialist, Global BMS Technical Services

Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering

In short

Amazon seeks a Senior BMS Specialist for Global BMS Technical Services in Hyderabad. The role involves supporting, maintaining, and optimizing a large global BMS portfolio, focusing on energy efficiency and sustainability. Responsibilities include technical support, process development, data analysis, and leading training initiatives.

Responsibilities

Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding global support services.
Collaborate with stakeholders to understand customer requirements, business objectives, and operational needs.
Design, implement, and manage scalable BMS standard operating procedures, policies, and processes.
Maintain and optimize BMS technologies, IoT platforms, and data analytics tools.
Monitor and maintain ticket and work order queues, ensuring customer care and quality.
Ensure compliance with change management processes.
Monitor and analyze BMS data to identify opportunities for optimization, energy efficiency, and cost savings.
Establish and maintain strong relationships with internal stakeholders and vendors.
Provide strategic insights and recommendations on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies.
Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders.
Lead training sessions and development programs to enhance capabilities of field RME teams and BMS Specialists.
Drive a culture of innovation, continuous improvement, and knowledge sharing.
Willingness to work flexible shifts to provide 24/7 BMS support across global time zones.

Requirements

Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent.
Bachelor's degree in Mechanical Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience).
Experience in BMS programming, commissioning & troubleshooting.
Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization.
Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP).
Deep understanding of HVAC, lighting, utilities, field devices, and other building systems, as well as energy management principles.
Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
Demonstrated ability to manage and prioritize initiatives in a dynamic environment.
Strong problem-solving skills with a strategic and innovative mindset.
Organized and self-motivated to take ownership of complex tasks.
Provide 24/7 BMS support through flexible shift coverage, ensuring global customers receive timely and reliable assistance.

Desired Qualifications

Experience working in cross-regional BMS projects with multicultural teams.
Proficiency in cloud-based IoT platforms, data analytics, and visualization tools.
Certification in relevant programming languages or BMS systems.
Certification with Tridium Niagara.
Certification with Distech Controls.
Strong customer relationship management skills.
Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment.
Proficiency in additional spoken languages.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

BMS programmingHVAC controlscommissioningtroubleshootingBACnetLONModbusSNMPNiagaraMQTTBACnet/IPModbus TCPTridium NiagaraDistech Controls

#BMS#Technical Services#Building Management System#Global#Energy#Sustainability#Automation#Engineering#HVAC#Controls#Commissioning#Troubleshooting

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