The Job

Senior Analyst(Development)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

HCLTech is seeking a Senior Analyst (Development) in Chennai, India. This role involves providing first-level support for enterprise applications, troubleshooting user issues, and collaborating with support teams. Key skills include SQL scripting, ITIL knowledge, and familiarity with Salesforce Experience Cloud.

Responsibilities

  • Provide first-level support to customers, employees, Nokia contacts, and business stakeholders for Support Portal-related issues.
  • Guide, troubleshoot, and resolve user account registration, access, and login issues.
  • Investigate user-reported problems and collect detailed diagnostic information, screenshots, and error logs.
  • Serve as a liaison between end users and application support teams to ensure timely resolution of issues.
  • Maintain high levels of customer satisfaction through proactive communication and issue ownership.
  • Track incident progress and communicate status updates to users and stakeholders.
  • Escalate unresolved incidents in accordance with defined support procedures and SLAs.
  • Coordinate with business owners and IT support teams to drive issue resolution.
  • Execute smoke testing activities following maintenance windows and emergency releases.
  • Validate portal functionality using predefined test cases.

Requirements

  • ITIL Foundation knowledge
  • Good knowledge and hands-on experience of SQL Scripting
  • Basic understanding of web applications and Portal technologies
  • Good in Reading, Writing and Spoken English
  • Experience of supporting Enterprise applications
  • Familiarity with Salesforce Experience Cloud
  • Strong teamwork and cross-functional collaboration skills
  • PL/SQL Scripting
  • UNIX Shell Scripting
  • Good Communication Skills (English - Speak, Write)

Desired Qualifications

  • Attention to detail and commitment

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
  • HCLTech is a global technology company, home to more than 223,000 people across 60 countries.
#ITIL#SQL Scripting#Web Applications#Salesforce Experience Cloud#Enterprise Applications#Support Portal
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Chennai, India

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