The Job

Senior Analyst - English, French, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

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In short

Seeking a Senior Analyst fluent in English and French to provide technical support for international customers. Responsibilities include diagnosing and resolving hardware/software/network issues, managing user access, and documenting solutions using a call tracking system. Requires a good understanding of Windows OS, MS Office, and IT security software.

Responsibilities

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users.
  • Route problems to internal support groups.
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge.
  • Administer and provide User Access in various systems.
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.
  • Communicate effectively in English and French, both verbally and in writing.
  • Handle customers effectively and demonstrate resourcefulness in unforeseen situations.
  • Acquire new information quickly and demonstrate a willingness to do so.

Requirements

  • 1 year of previous IT experience (Customer Service & Technical Support).
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware.
  • Understanding of the IT environment and readiness to learn new processes and technologies.
  • Fluent English and French.
  • Excellent communication and conversation skills (both verbal and written).
  • Great customer handling skills and resourcefulness.

Desired Qualifications

  • ITIL knowledge and certification would be an asset.
  • Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and your spark at a place that puts people first.
  • Work for a global technology company with a broad portfolio of technology services and products.
#IT Support#Technical Support#Helpdesk#Windows OS#MS Office#Antivirus#Firewall#ITIL#ServiceNow#Remedy#Jira
HCLTech Logo

Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Gautam Buddha Nagar, India

Applicants

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