The Job

Senior Administrator - Wireless Networking

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Cloud Engineering

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In short

The Senior Administrator for Support & Operations in Noida, India, will provide advanced technical support and troubleshooting for SD-WAN and Wireless WLAN (Cisco) solutions. This role involves conducting root cause analysis, managing the knowledge base, and collaborating with cross-functional teams to ensure customer satisfaction and enhance security posture.

Responsibilities

  • Provide advanced technical support by troubleshooting complex incidents related to SD-WAN and Wireless WLAN technologies, ensuring timely resolution and adherence to quality standards.
  • Conduct thorough root cause analysis for escalated incidents, implementing effective solutions to mitigate recurring issues and enhance system reliability.
  • Engage in knowledge management by updating and maintaining the knowledge base, and training new staff to foster a culture of continuous learning and improvement.
  • Collaborate with cross-functional teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.
  • Enhance customer experience and CSAT by achieving first call resolution, minimizing rejected resolutions and re-open cases, while actively identifying and addressing potential security threats.

Requirements

  • Solid proficiency in SD-WAN and Wireless WLAN (Cisco) technologies.
  • In-depth understanding of network troubleshooting and incident management.
  • Experience with root cause analysis and implementation of corrective actions.
  • Familiarity with knowledge management practices and training methodologies.

Desired Qualifications

  • Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) in Routing and Switching or Wireless, and ITIL Foundation Certification.

Benefits

  • Supercharge your potential
  • Find your career
  • Find your spark
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Wireless Networking#SD-WAN#Cisco#Troubleshooting#Support#Operations#Noida
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

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