Senior Administrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Software Engineering

In short

Seeking a Senior Administrator with expertise in MS Teams, Microsoft Teams Voice, and SharePoint Online to design and implement unified communications solutions. The role involves hands-on experience in configuring Teams voice features, troubleshooting client issues, and developing automation solutions. Requires a strong understanding of Microsoft 365, enterprise voice technologies, and network infrastructure.

Responsibilities

Conduct 'as Is' studies of existing requirements and design future state UCC solutions around MS Teams.
Design and implement call routes and voice plans for Teams voice.
Implement and support O365, MS Teams, Enterprise Voice, and Conferencing solutions.
Interact with clients to understand business requirements (functional and technical).
Design and implement MS Teams/Skype Solutions.
Administer OneDrive and SharePoint.
Troubleshoot Teams client issues, meeting creation, and scheduling.
Enable users for Microsoft Teams Phone, Direct Routing, and per-user calling features.
Plan and design Microsoft Teams PSTN solutions.
Configure Phone policies, auto attendants, and call queues.
Design network infrastructure for optimal Microsoft Teams Phone performance.
Extend Direct Routing infrastructure.
Monitor Microsoft Teams Phone, clients, and devices.
Troubleshoot Direct Routing connectivity.
Develop automation solutions using Microsoft Teams and PowerShell/Graph API scripting.
Plan and test AV features and platform with hardware/software upgrades.
Provide upgrade plans for devices.
Utilize Power BI for Teams CQD analysis.
Think on a multi-site enterprise level (Cloud, eCDN solutions).
Manage large teams and project milestones.
Develop requirements based on client inputs.
Work effectively in a remote, virtual, global environment.

Requirements

8+ years of experience on Microsoft Teams with Enterprise Voice.
Experience on AudioCodes/Sonus Gateways/Downstream SBCs.
Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams.
Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations.
Experience and Knowledge on hosting provider PSTN services.
Experience and Knowledge on 8x8 Unified communications.
Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QoS.
Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies.
Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
Knowledge on Enterprise Voice features like Call Admission Control, Call Park, Media Bypass, and Auto attendant.
Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy.
Understanding of Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
Good knowledge on Active Directory & Domain Services, Certificate Authority.
Onboard devices on MTR technologies such as Poly, Neat, Crestron, Logitech, ensuring seamless integration and functionality.
Knowledge on Windows, PowerShell & PowerShell Scripting.
Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Poly, Polycom, MS-Teams Live etc.).
Solid administration and analytical skills focused on Office 365 and MS Teams.
Understanding of Cloud/hosting PSTN solution.
Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes).
Proven experience as a UC&C Engineer with expertise in Teams MTR devices (Poly, Neat, Crestron, Logitech, etc.).
Solid understanding of Unified Communications, Networks, and Teams.
Demonstrated ability to convert customer problem statements into effective IT solutions.
Experience in developing automation solutions using Azure Functions and PowerShell scripting.
Hands-on experience in implementing call routes and voice plans for Teams voice.
Familiarity with MTR technologies such as Poly, Neat, Crestron, Logitech, and their integration processes.
Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
Excellent communications, presentation, and Problem-solving skills.

Desired Qualifications

Relevant certifications in Unified Communications or related fields are a plus.

Benefits

You'll supercharge your potential.
You'll find your career.
You'll find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Microsoft TeamsMicrosoft Teams VoiceSharepoint OnlineO365Enterprise VoiceConferencingOneDriveDirect RoutingPSTNPhone policiesAuto attendantsCall queuesMicrosoft Teams PhoneGraph APIPower BIeCDNAudioCodesSonus GatewaysSBCsPBXSIP Trunk8x8QoSSkypeMediation serverActive DirectoryDomain ServicesCertificate AuthorityMTRPolyNeatCrestronLogitechWindowsPowerShellPowerShell ScriptingITILSafe AgileSLA managementUnified CommunicationsAzure Functions

#MS Teams#Microsoft Teams Voice#Sharepoint Online#Noida#Uttar Pradesh#India#HCLTech

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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