Senior Administrator - Monitoring Tools, Event Monitoring

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · DevOps · IT Support

In short

The Senior Administrator - Monitoring Tools, Event Monitoring in Lucknow, Uttar Pradesh, is responsible for ensuring the availability, performance, and reliability of technology platforms and field devices. This role involves proactive monitoring, troubleshooting, and maintenance using centralized platforms, supporting 24x7 operations, and coordinating with various support teams and vendors to identify and resolve incidents.

Responsibilities

Monitor applications, services, and site infrastructure health, performance, availability, and connectivity.
Identify, analyze, and respond to alerts, incidents, outages, and service degradation events.
Perform routine health checks and operational validations.
Monitor device telemetry, event logs, transaction failures, network connectivity, and system exceptions.
Support 24x7 operational monitoring and event management activities.
Coordinate with Field Services, Service Desk, Infrastructure, Network, Application Support, and third-party vendors.
Support proactive problem identification through trend analysis and monitoring insights.
Support recovery activities during critical business-impacting incidents.
Execute firmware, software, operating system, and application update activities on supported platforms.
Validate system functionality following infrastructure, application, or device changes.
Ensure compliance with security, patching, operational, and governance standards.
Assist in technology refresh and lifecycle management initiatives.
Analyze monitoring events, incidents, and operational data to identify trends and recurring issues.
Support operational reporting, KPI development, and service health measurements.
Identify opportunities for automation, self-healing capabilities, and operational efficiencies.
Leverage analytics and AI-driven insights to improve detection, remediation, and service reliability.
Contribute to continuous improvement initiatives focused on reducing outages and operational effort.
Develop and maintain SOPs, runbooks, knowledge articles, troubleshooting guides, and operational documentation.
Generate operational health reports, availability dashboards, and performance metrics.
Track service trends and provide recommendations for service optimization.
Support audit, compliance, and governance reporting requirements.

Requirements

Experience with enterprise monitoring, event management, and observability platforms.
Knowledge of Windows, Linux, endpoint management, patching, and device lifecycle management.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and WAN connectivity.
Experience with incident management and ticketing tools such as ServiceNow.
Ability to analyze alerts, logs, metrics, trends, and operational data.
Experience performing root cause analysis and identifying service improvement opportunities.
Strong troubleshooting and diagnostic skills.
Excellent communication, documentation, and stakeholder management skills.
Ability to work effectively with global support teams, vendors, suppliers, and business stakeholders.
Capable of operating in a fast-paced environment with competing priorities.
Willingness to work in a 24x7 operations and monitoring environment when required.

Desired Qualifications

Understanding of fuel retail technologies, POS systems, payment systems, forecourt controllers, or comparable operational technology environments.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at HCLTech.
Work at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

ServiceNowTCP/IPDNSDHCPVPNWAN

#Monitoring#Event Management#IT Operations#Infrastructure

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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