SeniorAdministrator - Microsoft Azure - IaaS, Azure Kubernetes Service
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
In short
The Sr. IaaS Administrator role focuses on delivering advanced technical support and troubleshooting for Azure-based infrastructure, emphasizing root cause analysis and proactive solutions. Responsibilities include managing complex incidents with Azure IaaS and Terraform, collaborating with teams, contributing to knowledge base, and driving customer satisfaction while adhering to quality and regulatory standards.
Responsibilities
- Provide advanced technical support for complex incidents using Azure IaaS and Terraform, performing root cause analysis and implementing solutions.
- Collaborate with cross-functional teams to resolve complex tickets within agreed SLAs and maintain a strong security posture.
- Contribute to knowledge base updates and management, and coach analysts to enhance team capabilities.
- Adhere to quality standards and regulatory requirements while delivering support.
- Drive customer satisfaction by achieving first call resolution, minimizing rejected resolutions, and preventing case reopens.
Requirements
- Proficiency in IaaS on Azure and Infrastructure as Code (IaC) using Terraform.
- Solid understanding of Azure Kubernetes and Windows Azure PaaS/IaaS.
- Strong analytical and troubleshooting skills in a support environment.
- Excellent communication and collaboration skills.
- Familiarity with regulatory compliance and quality standards in technical support.
Desired Qualifications
- Microsoft Certified: Azure Administrator Associate (Optional but valuable).
- Hashicorp Certified: Terraform Associate (Optional but valuable).
Benefits
- Supercharge your potential, career, and find your spark at HCLTech.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Microsoft Azure#IaaS#Azure Kubernetes Service#Terraform#Infrastructure as Code
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Madurai, India
Applicants
Be an early applicant