Senior Administrator - Microsoft 365 Administration

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering

In short

The Senior Administrator for Support & Operations delivers advanced technical support for O365 environments, focusing on troubleshooting and root cause analysis. This role ensures adherence to quality standards and collaborates to maintain a secure operational environment, enhancing customer satisfaction and operational efficiency.

Responsibilities

Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis.
Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and a strong security posture.
Enhance knowledge management by updating the knowledge base, providing training to new team members, and coaching analysts.
Monitor and improve customer satisfaction metrics through first call resolution initiatives.
Adhere to quality standards and regulatory requirements, contributing to continuous service improvement.

Requirements

In-depth knowledge of O365 administration and its services.
Strong troubleshooting skills for complex technical issues in O365 environments.
Proficiency in conducting root cause analysis and implementing effective solutions.
Excellent communication and collaboration skills to work with cross-functional teams.
Solid understanding of security best practices related to O365.

Desired Qualifications

Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable).
Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a place that puts people first.
Work at a global technology company with over 230,000 employees across 60 countries.
Contribute to industry-leading capabilities in digital, engineering, cloud, and AI.

Skills

Microsoft 365 AdministrationTroubleshootingRoot Cause AnalysisSecurityCommunicationCollaboration

#Microsoft 365#O365#Administration#Support#Operations#Troubleshooting#Root Cause Analysis#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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