Senior Administrator - Microsoft 365 Administration

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cybersecurity · Cloud Engineering

In short

The Senior Administrator for Support & Operations is responsible for advanced technical support of O365 environments, focusing on troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. This role ensures adherence to quality standards and maintains a secure operational environment.

Responsibilities

Deliver advanced technical support for O365 Administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.
Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.
Enhance knowledge management by updating and managing the knowledge base, providing training to new team members, and coaching analysts to improve team performance.
Monitor and improve customer satisfaction metrics through first call resolution initiatives, minimizing case reopens and rejected resolutions while addressing potential security threats.
Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.

Requirements

In-depth knowledge of O365 Administration and its services.
Strong troubleshooting skills for complex technical issues in O365 environments.
Proficiency in conducting root cause analysis and implementing effective solutions.
Excellent communication and collaboration skills to work with cross-functional teams.
Solid understanding of security best practices related to O365.

Desired Qualifications

Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but Valuable).
Microsoft 365 Certified: Enterprise Administrator Expert (Optional but Valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts its people first.
Opportunity to work in a global technology company with over 230,000 employees across 60 countries.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Microsoft 365 AdministrationTroubleshootingRoot Cause AnalysisSecurityCommunicationCollaboration

#Microsoft 365#O365#Administration#Support#Operations#Technical Support#Troubleshooting#Root Cause Analysis#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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