Senior Administrator - Mainframe Automation Tools

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

As a Senior Administrator in Support & Operations, you will be responsible for providing advanced technical support for Mainframe and Message Automation systems, including troubleshooting complex incidents and conducting root cause analyses. You will also contribute to operational excellence by mentoring team members and maintaining quality standards.

Responsibilities

Provide advanced technical support for Mainframe Automation and Message Automation systems by conducting root cause analysis and implementing effective solutions to complex incidents, ensuring adherence to quality standards and regulatory requirements.
Collaborate with support teams to resolve complex tickets within agreed SLAs, enhancing operational efficiency and maintaining a robust security posture.
Lead value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts to improve overall team performance and knowledge retention.
Ensure positive customer experience and high customer satisfaction (CSAT) through first call resolution initiatives, minimizing rejected resolutions, and effectively addressing security threats.
Advocate for continuous improvement by analyzing incident trends and implementing proactive measures to mitigate future technical and security issues.

Requirements

Advanced proficiency in Mainframe Automation and Message Automation tools and technologies.
Strong analytical and troubleshooting skills with a focus on root cause analysis.
Excellent communication skills for effective collaboration and customer interaction.
Solid understanding of quality standards and regulatory compliance in support operations.

Benefits

ITIL Foundation Certification is optional but valuable.
Relevant certifications in Mainframe or Automation technologies are also optional but beneficial.

Skills

Mainframe AutomationMessage AutomationRoot Cause AnalysisITIL

#Mainframe#Automation#Support#Operations#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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