Senior Administrator - English, Arabic, Microsoft Windows
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Software Engineering
In short
This Senior Administrator role in Lucknow, India, focuses on advanced technical support for Windows environments, requiring fluency in English and Arabic. The position involves troubleshooting, root cause analysis, knowledge base management, and customer service to ensure high-quality support and operational efficiency.
Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic.
- Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions.
- Update and manage technical knowledge bases in both English and Arabic.
- Coach and train new support analysts on advanced troubleshooting techniques and best practices for Windows operations.
- Resolve complex tickets within agreed SLAs, collaborating with internal support teams.
- Ensure positive customer experience and high CSAT scores through first call resolution and clear communication.
Requirements
- Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
- InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
- Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
- Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
- Advanced Proficiency In Customer Service Principles And Techniques For IT Support.
- Fluency in English and Arabic is essential for communication and documentation.
Desired Qualifications
- Microsoft Certified: Windows Client (optional but valuable)
- ITIL Foundation Certification (optional but valuable)
Benefits
- Supercharge your potential at HCLTech.
- Find your career and your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#IT Support#Windows Administration#Technical Support#Troubleshooting#Root Cause Analysis#Customer Service#Security
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Lucknow, India
Applicants
Be an early applicant