Senior Administrator - English, Arabic, Microsoft Windows
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Software Engineering
In short
This role provides advanced technical support for Windows environments, requiring proficiency in English and Arabic. Responsibilities include troubleshooting, root cause analysis, knowledge base management, and coaching new analysts to ensure high service quality and customer satisfaction.
Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic.
- Perform root cause analysis for escalated incidents and implement effective solutions.
- Update and manage technical knowledge bases in both English and Arabic.
- Coach and train new support analysts on advanced troubleshooting techniques.
- Resolve complex tickets within agreed SLAs, collaborating with internal teams.
- Ensure positive customer experience and high CSAT scores through clear communication and proactive mitigation of security threats.
Requirements
- Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
- InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
- Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
- Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
- Advanced Proficiency In Customer Service Principles And Techniques For It Support.
- Proficiency in English and Arabic.
Desired Qualifications
- Microsoft Certified: Windows Client (optional but valuable).
- ITIL Foundation Certification (optional but valuable).
Benefits
- Opportunity to supercharge your potential and find your career spark at HCLTech.
- Work at a place that puts its people first.
- Global technology company with presence in 60 countries.
- Work with clients across major verticals.
#technical support#windows administration#arabic#english#troubleshooting#root cause analysis#itil
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
India
Applicants
Be an early applicant