Senior Administrator - Cisco Identity Services Engine (ISE)

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Network Administration

In short

The Senior Administrator for Cisco Identity Services Engine (ISE) and Palo Alto Firewall in A.g.nioda, Uttar Pradesh, India, provides advanced technical support and troubleshooting for complex security incidents. This role focuses on root cause analysis, problem resolution, and maintaining high operational standards to ensure customer satisfaction and a robust security posture.

Responsibilities

Implement company policies in support activities, ensuring compliance and operational excellence.
Provide advanced technical support for Cisco ISE and Palo Alto incidents, performing root cause analysis and implementing solutions.
Develop and maintain a knowledge base, document solutions and best practices, and conduct training sessions.
Resolve complex support tickets within SLAs by collaborating with cross-functional teams.
Enhance customer experience by achieving first call resolution and mitigating potential security threats.

Requirements

Advanced proficiency in Cisco ISE and Palo Alto Firewall technologies.
Strong troubleshooting and problem-solving skills in technical support environments.
Familiarity with security protocols and incident management processes.
Excellent communication and collaboration abilities.

Desired Qualifications

Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Palo Alto Networks Certified Network Security Administrator (PCNSA).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that puts its people first.
Work with a global technology company.
Consolidated revenues of $14.8 billion.

Skills

Cisco ISEPalo Alto FirewallNetwork SecurityIncident ManagementCCNAPCNSA

#Cisco ISE#Palo Alto#Network Security#Troubleshooting#Incident Management#CCNA#PCNSA#A.g.nioda#Uttar Pradesh#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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