Senior Administrator - CheckPoint PPC (Software), Cloud Security
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Network Administration · Software Engineering
In short
The Sr. Support Administrator will provide advanced technical support for Checkpoint and Cisco ASA solutions, focusing on troubleshooting complex security incidents and root cause analysis. This role involves collaborating with cross-functional teams, managing knowledge bases, training new members, and ensuring timely resolution of support tickets to enhance customer satisfaction and security posture.
Responsibilities
- Provide advanced technical support for Checkpoint and Cisco ASA solutions.
- Diagnose complex incidents, conduct root cause analyses, and implement resolutions for security issues.
- Collaborate with cross-functional teams to ensure seamless operations and enhance perimeter security.
- Lead value-adding initiatives like updating the knowledge base and training team members.
- Resolve complex support tickets within agreed SLAs and coordinate with other support teams.
- Enhance customer experience and drive positive Csat scores through effective incident resolution.
Requirements
- Proficiency in Checkpoint and Cisco ASA firewall technologies.
- In-depth knowledge of perimeter security solutions and threat management systems.
- Strong troubleshooting and analytical skills for incident resolution and root cause analysis.
- Excellent communication and collaboration skills.
- Familiarity with knowledge management practices and training methodologies.
Desired Qualifications
- Certified Information Systems Security Professional (CISSP) is optional but valuable.
- Cisco Certified Network Associate (CCNA) Security is optional but valuable.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#security#firewall#cloud#support#administration
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
Be an early applicant