Senior Administrator - CheckPoint PPC (Software), Cloud Security
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Network Administration · Software Engineering
In short
The Sr. Support Administrator is responsible for providing advanced technical support for Checkpoint and Cisco ASA solutions, including troubleshooting complex incidents and performing root cause analyses. This role involves collaborating with cross-functional teams to enhance perimeter security and lead value-adding initiatives like knowledge base updates and team training.
Responsibilities
- Provide advanced technical support for Checkpoint and Cisco ASA solutions.
- Diagnose complex incidents, conduct root cause analyses, and implement effective resolutions.
- Collaborate with cross-functional teams to ensure seamless operations and enhance perimeter security.
- Update and manage the knowledge base, train new team members, and coach analysts.
- Resolve complex support tickets within agreed SLAs, ensuring timely communication.
- Enhance customer experience and drive positive CSAT scores through effective incident resolution.
Requirements
- Proficiency in Checkpoint and Cisco ASA firewall technologies.
- In-depth knowledge of perimeter security solutions and threat management systems.
- Strong troubleshooting and analytical skills for incident resolution and root cause analysis.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Familiarity with knowledge management practices and training methodologies.
Desired Qualifications
- Optional but valuable: Certified Information Systems Security Professional (CISSP).
- Optional but valuable: Cisco Certified Network Associate (CCNA) Security.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and your spark.
- A place that puts its people first.
- Work with a global technology company (223,000+ employees, 60 countries).
#Checkpoint#Cisco ASA#Cloud Security#Firewall#Network Security#Troubleshooting#Root Cause Analysis#Knowledge Management#Technical Support#Security
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Gautam Buddha Nagar, India
Applicants
Be an early applicant