The Job

Senior Administrator - Asset Management, ServiceNow

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

As a Senior Administrator for Asset Management with ServiceNow and Nexthink expertise, you will be responsible for platform architecture, advanced analytics, and driving proactive DEX insights. This role requires deep technical knowledge, strong scripting skills, and the ability to lead problem management and automation initiatives.

Responsibilities

  • Own Nexthink platform architecture, design, and roadmap.
  • Act as Level-3 SME for complex, cross-domain DEX issues.
  • Design and maintain advanced investigations, complex queries, executive dashboards, and trend analysis.
  • Define and govern DEX KPIs, experience benchmarks, and scorecards.
  • Lead problem management, deep RCA, and systemic remediation initiatives.
  • Design and execute Nexthink Act automations for self-healing, proactive remediation, and user communication.
  • Integrate Nexthink with ServiceNow, Intune/SCCM, and VDI platforms.
  • Support major initiatives like OS migrations, device refreshes, and security rollouts.
  • Provide executive-ready insights for CIO/EUC leadership.
  • Define best practices, guardrails, and adoption standards.
  • Mentor L1/L2 teams and provide technical leadership.
  • Engage with Nexthink vendor for support and roadmap discussions.

Requirements

  • 7–10+ years in EUC / Endpoint / Workplace Technology.
  • Deep, expert-level Nexthink knowledge (Finder, Portal, Act, Investigations, API).
  • Strong expertise in Windows internals and performance.
  • Strong expertise in endpoint security, networking, and application stacks.
  • Advanced scripting and automation (PowerShell, REST APIs).
  • Experience with large-scale enterprise environments (10k+ endpoints).
  • Strong storytelling and executive communication skills.
  • Proven experience driving proactive DEX improvements, not just monitoring.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT#Asset Management#ServiceNow#Nexthink#DEX
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Nagpur, India

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