Seasonal MyHR Live Support Sr. Advisor, WWAS TA C Sourcing

Logistics, Sales & Operations

In short

This contract role is for a My HR Live Support Sr. Advisor in the Tier 2 Specialty Operation. The role involves providing customer service via phone, chat, and ticketing for complex issues related to payroll, disability, and policies, acting as a point of contact for the team, and offering case consultations and resolution for leaves of absence and disability life events.

Responsibilities

Respond to inquiries about disability and leave events, time-off, payments, and work-related situations.
Provide inbound and outbound phone, chat, and case support through Specialized Support Queues.
Serve as a point of contact for employees to provide holistic case management services, including medical documentation review.
Critically assess and adjust case management plans to an employee’s changing needs.
Address and respond to sensitive situations to improve employee experience and de-escalate complex cases.
Manage workload effectively to meet productivity goals and escalate significant changes or gaps.
Troubleshoot issues and remove barriers before, during, or after a leave event.
Respond to employee impacting issues during leave events, ensuring communication and documentation.
Use judgment and rationale to balance process adherence with employee needs in analyzing requests.
Facilitate a smooth return to work and ramp-back plan for employees.
Educate managers and business partners on employee concerns and needs related to leave or return to work.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, local HR, Safety, Legal, Payroll, Benefits, and other support units.

Requirements

Bachelor's degree
Knowledge of Microsoft Office including Outlook, Word, and Excel
Minimum of 1 year experience in customer service or Human Resource management or Case management or Leave & Disability management role

Desired Qualifications

3+ years of case management experience, or Bachelor's degree in business, HR, or a related field
Experience identifying and resolving complex issues
Experience working with and protecting confidential and sensitive HR information
Ability to build strong relationships and influence others in a cross-functional environment
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

Benefits

Inclusive culture
Workplace accommodation and adjustment during application and hiring process, including support for interview or onboarding process

Skills

Microsoft OfficeOutlookWordExcel

#HR#Support#Customer Service#Case Management#Leave of Absence#Disability

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website