Seasonal MyHR Live Support Sr. Advisor

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

This contract role is for a Seasonal MyHR Live Support Sr. Advisor in the Tier 2 Specialty Operation. The role involves providing customer service to Amazon employees regarding payroll, disability, and policies, acting as a point of contact for complex issues and case consultations for leaves of absence and disability life events. Requires a Bachelor's degree and experience in customer service, HR, or case/leave/disability management.

Responsibilities

Respond to inquiries about disability and leave events, time-off, payments, and work-related situations.
Provide Inbound and Outbound phone, chat, and case support through Specialized Support Queues.
Serve as a point of contact for employees to provide holistic case management services, including medical documentation review.
Critically assess and adjust the case management plan to an employee’s changing needs.
Address and respond to sensitive situations to enhance employee experience and de-escalate complex cases.
Manage workload effectively to meet productivity goals and escalate when significant changes or gaps arise.
Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
Respond to employee impacting issues during leave events, ensuring proper communication and documentation.
Use good judgment to balance process adherence with employee needs for disability, leave, and benefits requests.
Facilitate a smooth return to work and ramp-back plan for employees.
Educate managers and business partners on employee concerns and needs.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, local HR, Safety, Legal, Payroll, and Benefits teams.

Requirements

Bachelor's degree
Knowledge of Microsoft Office including Outlook, Word, and Excel
Minimum of 1 year experience in customer service or Human Resource management or Case management or Leave & Disability management role

Desired Qualifications

3+ years of case management experience, or Bachelor's degree in business, HR, or a related field
Experience identifying and resolving complex issues
Experience handling confidential information
Ability to build strong relationships and influence others in a cross-functional environment
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

Benefits

This is a contract role.

Skills

Microsoft OfficeOutlookWordExcel

#myHR Live Support#Tier 2 Specialty Operation#payroll#disability#policies#leaves of absence#disability life events#case management#human resources#benefits#employee support

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