The Job

SDM -Hyperscaler

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

We are seeking an experienced, customer-facing Service Delivery Manager (SDM) to lead end-to-end delivery of hardware and services to hyperscaler sites in Brazil. You will be responsible for on-time execution, cost management, and optimizing delivery processes while building strong customer relationships.

Responsibilities

  • Lead end-to-end delivery of hardware and services to hyperscaler sites.
  • Manage on-time execution and cost.
  • Build and maintain relationships with internal and external stakeholders.
  • Optimize performance, quality, and cost-efficiency through resource planning, automation, and process improvement.
  • Ensure end-to-end hardware and services delivery meets or exceeds customer SLAs.
  • Define and monitor internal KPIs to drive continuous service delivery performance improvement.
  • Lead regular governance cadences with key stakeholders.
  • Partner with Sales and Trade Compliance to ensure compliant deployments.
  • Lead a matrixed, globally distributed service delivery team.
  • Ensure the right competencies and capabilities are in place.

Requirements

  • Experience across global supply chain management, sourcing, large-scale program delivery, finance, and business operations.
  • Fluency in English, Spanish, and Portuguese.
  • Proven leadership across internal and external service delivery programs.
  • Strong stakeholder management and executive-level communication skills.
  • Track record of managing high-expectation customer relationships in fast-paced, demanding environments.
  • Ability to lead and influence matrixed, cross-functional teams across multiple time zones.
  • Deep knowledge of Ericsson’s global supply chain and sourcing processes, international hardware logistics, in-country delivery complexities, and customs regulations and trade compliance requirements.
  • Results-driven, with a consistent history of meeting or exceeding SLAs and KPIs.

Desired Qualifications

  • Strategic, data-driven people leader who builds and develops high-performing teams aligned with Ericsson’s values.
  • Polished communicator and visual storyteller skilled in executive-ready presentations and insight-driven recommendations.
  • Forward-thinking, highly organized professional adept at managing multiple priorities and proactively surfacing risks.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Work towards crafting what comes next.
#SDM#Hyperscaler#Service Delivery#Supply Chain#Logistics#Customer Management#Team Leadership#Brazil
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

São Paulo, Brazil

Applicants

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