Sales Support Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Support
In short
Atlas Copco Canada seeks a Sales Support Specialist in Montreal to support the AIF/AGA sales cycle by preparing quotes and managing the C4C CRM system. This hybrid role involves collaborating with Technical Sales Representatives across Canada and ensuring efficient lead and opportunity management.
Responsibilities
- Support the AIF/AGA sales cycle by preparing accurate and timely quotes.
- Act as the primary subject matter expert for the internal CRM system (C4C).
- Train, update, troubleshoot, and improve C4C usage within the organization.
- Ensure consistent lead/opportunity setup, data quality, and process compliance.
- Receive leads, review requests for completeness, and follow up with TSRs.
- Create and maintain Opportunities and Sales Quotes in C4C.
- Validate requests, escalate or request clarification when needed.
- Send draft quotations for review and approval, and issue final quotations.
- Update opportunity and quote status in C4C.
- Support TSRs with quote revisions, updates, and re-submissions.
- Monitor inbound lead and request flow to ensure timely turnaround.
- Assist in preparing basic activity tracking.
- Ensure adherence to the Sales Support Process Flow.
- Assist in related tasks, special projects, and cross-functional activities.
- Ensure compliance with environmental, health & safety, sustainability, recycling, and quality assurance standards.
Requirements
- Minimum 3 years of previous experience in a sales support role.
- Strong knowledge of C4C system.
- Excellent communication skills in French and English (speaking and writing).
- Proven ability to give excellent customer service (internal and external).
- Proven ability to build relations with colleagues and customers.
- Good computer literacy skills (Outlook, Teams, Word, PowerPoint and Excel).
- Professional attitude and strong sense of responsibility.
- Strong organizational skills and ability to manage time and priorities effectively.
- Fluency in English is required to communicate with colleagues and customers outside of Quebec.
Desired Qualifications
- This position is a standard office job and requires presence in the office 3x per week.
Benefits
- Health Care, Vision, Dental, Life & Disability plans, Virtual Medical Consultations
- 3-weeks starting paid vacation, 5 sick days, 5 flex days, 1 floater day per year
- $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
- 35-hour work week with flexible working hours and work-from-home flexibility
- Total tuition reimbursement for courses related to employment
- Company pension plan
- Employee assistance program
- Emergency travel insurance
#Sales Support#CRM#Quotation
Company
Atlas Copco Group
Job Posted
3 days ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Montreal, Canada
Applicants
Be an early applicant