Rock Tools Service Contract Administrator
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support
In short
Sandvik is looking for a Service Contract Administrator in Denver, CO to manage contract invoicing, parts coordination, and inventory reconciliation. This hybrid role requires experience in customer service, ERP systems, and MS Office proficiency.
Responsibilities
- Manage contract invoicing, parts coordination, and inventory reconciliation.
- Process stock transfers and shipments into Sandvik's ERP system.
- Perform stock take and reconciliation to ensure applicable stock levels.
- Prepare monthly sales invoices, ensuring accuracy and timely posting.
- Handle project/trial invoicing and resolve commercial disputes or invoice queries.
- Prepare and submit sales, contracts, and operations KPI reports.
- Maintain relationships with customer stakeholders and subcontractors.
- Implement the Rock Tool Contracts Management System (TRACK) and train stakeholders.
- Ensure accurate invoicing for rebuild services.
Requirements
- 2-5 years of experience in customer service.
- Proficiency in MS Office (Excel, Word, Outlook).
- Proficiency in Power BI.
- Experience with an ERP system and/or CRM system.
Desired Qualifications
- Ability to navigate multiple computer systems and learn new programs.
- Demonstrated strong written and verbal communication skills.
- Ability to work in a target-driven environment with attention to detail.
- Ability to work both independently and as part of a team.
- Excellent skills in documentation, report writing, and presentation preparation.
- Strong interpersonal skills to build relationships with stakeholders and colleagues.
- Demonstrated organizational and time-management skills.
- Demonstrated basic research and data collection skills.
Benefits
- Competitive wages and benefits.
- Comprehensive total compensation package.
- Health, dental, and disability insurance.
- Outstanding 401(k) retirement savings plan.
- Opportunities for professional competence development, training, and career advancement.
- Opportunities to grow a successful, rewarding career.
- Inclusive learning culture.
- Diverse, collaborative, and globally connected organization.
#contract administration#invoicing#parts coordination#inventory reconciliation#customer service#ERP#MS Office#Power BI