Roadside Customer Service
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Volvo Action Service (VAS) is seeking a Roadside Customer Service Representative in Warwick. This hybrid role involves managing customer breakdowns and repairs, collaborating with a dealer network, and using systems like Microsoft Dynamics. The position offers a competitive salary, shift allowance, and a comprehensive benefits package, including pension and healthcare.
Responsibilities
- Put the customer first, always striving to deliver the best possible service and solution.
- Take ownership of breakdown cases across the UK, seeing each through to resolution.
- Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout.
- Collaborate with the dealer network and colleagues across the UK to ensure seamless service.
- Apply creative problem-solving to unexpected challenges to achieve the best outcome.
- Use Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently.
Requirements
- Customer-focused and confident professional.
- Able to communicate clearly with a wide range of people.
- Comfortable working on the phones and managing cases directly with customers.
- Experience in retail or customer service-facing roles.
- Open to shift work, supporting our 24/7 service.
- Strong written and verbal communication skills.
- Adaptable and proactive, finding solutions even in unexpected situations.
- Supports colleagues and works well within a team.
Desired Qualifications
- Experience with CRM systems or case management systems (advantageous).
Benefits
- Matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
- Access to Bupa Cover and Dental insurance.
- Employee Assistance Programme offering wellness, mindfulness and counselling services.
- Teleworking from abroad for up to 1 week a year.
- 33 days annual leave (increasing with length of service), plus the option to buy up to 5 additional days.
- Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave.
- Discounts on various purchases: shopping vouchers, cinema tickets, holidays and travel.
Skills
Microsoft DynamicsOne Case
#Roadside Assistance#Customer Support#Automotive
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
3 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
£28,038 – £33,084 · Negotiable
Hours per week
40
Experience Level
Mid-Senior
Locations
Warwick, United Kingdom
Applicants
Be an early applicant
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