In short
As a Roadside Customer Service Representative at Volvo Action Service, you will be the primary point of contact for customers experiencing vehicle issues, ensuring efficient and professional resolution. This hybrid role based in Warwick offers a 6-month fixed-term contract with a competitive salary and benefits package, including pension and healthcare.
Responsibilities
- Puts the customer first, always striving to deliver the best possible service and solution.
- Take ownership of breakdown cases across the UK, seeing each through to resolution.
- Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout.
- Collaborate with the dealer network and colleagues across the UK to ensure seamless service.
- Apply creative problem-solving to unexpected challenges to achieve the best outcome.
- Use Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently.
Requirements
- Customer-focused and confident professional who thrives in a fast-paced, problem-solving environment.
- Able to communicate clearly with a wide range of people, from drivers and fleet managers to business owners.
- Comfortable working on the phones and managing cases directly with customers.
- Experience in retail or customer service-facing roles, solving issues efficiently and effectively.
- Open to shift work, supporting our 24/7 service to keep customers moving at all times.
- Strong written and verbal communication skills.
- Adaptable and proactive, finding solutions even in unexpected situations.
- Supports colleagues and works well within a team.
Desired Qualifications
- Experience with CRM systems or case management systems (advantageous).
Benefits
- Matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
- Access to Bupa Cover and Dental insurance.
- Employee Assistance Programme: wellness, mindfulness and counselling services.
- Teleworking from abroad for up to 1 week a year.
- 33 days annual leave (increasing with length of service), plus the option to buy up to 5 additional days. Bank holidays are included within this allowance.
- Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
- Discounts on various purchases: shopping vouchers, cinema tickets, holidays and travel.
- Full training is provided on all Volvo systems and ways of working.
Skills
Microsoft DynamicsCustomer Relationship Management
#customer service#roadside assistance#automotive#transport
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
2 days ago
Employment Type
Contract
Work mode
Hybrid
Salary
£28,038 – £29,720 · Negotiable
Hours per week
37.5
Experience Level
Associate
Locations
Warwick, United Kingdom
Applicants
Be an early applicant