Risk Specialist, Relay Product Excellence
Finance, Banking & Legal · Banking & Investments · Risk Management
In short
Amazon Middle Mile is looking for a Risk Specialist in Bengaluru, India, to support the Voice of the Driver program. This role involves analyzing large-scale feedback data to identify pain points, develop mitigation plans, and coordinate with stakeholders for issue resolution. You will also own risk projects, apply best practices, and contribute to process improvements and leadership reporting.
Responsibilities
- Identify recurring pain-point patterns, trends, and systemic issues across experience pillars and translate findings into actionable mitigation plans
- Consolidate feedback from various sources into a unified pillar-based view; apply risk management best practices to drive process improvement
- Triage classified tickets, route to owning stakeholder teams, and establish accountability with timelines and escalation paths
- Track mitigations through completion defining requirements, facilitating progress, identifying blockers, and escalating stalled items appropriately
- Drive productive discussions with supporting teams and help impacted stakeholders reach consensus
- Deliver pillar-based leadership narratives with curated anecdotes, metrics, progress updates, and action items; present findings in review forums
- Build and maintain dashboards to support self-service metrics reporting
- Coordinate with product teams to validate new features against feedback signals and provide continuous sentiment monitoring post-launch
- Improve team efficiency by optimizing previously defined controls and processes
- Systematically escalate problems or variance in information to relevant owners and teams; work within time constraints to meet critical business needs
Requirements
- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- 3+ years of relevant experience in risk management, operations, logistics, or related field
- Experience identifying patterns, trends, and process gaps using data to inform risk mitigation decisions
- Demonstrated ability to coordinate delivery of projects defining requirements, facilitating progress, identifying blockers, and escalating appropriately
- Strong written and verbal communication skills (e.g., risk assessments, project requirements, escalation responses, narratives)
Desired Qualifications
- Experience with mitigation lifecycle management or pain-point resolution tracking
- Working knowledge of SQL for querying and validating data
- Experience with reporting and Data Visualization tools such as QuickSight / Tableau / Power BI
- Familiarity with voice-of-customer programs, transportation risk, or feedback-driven process improvement
#risk management#operations#logistics#data analysis#process improvement#project management#reporting#visualization
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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