Reverse Logistics Field Specialist
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Electrolux seeks an analytical Reverse Logistics Field Specialist in Ontario, California to lead returns programs and drive performance improvements. This role involves analyzing KPIs, conducting site visits, providing training, and reducing costs associated with damaged returns to enhance customer experience.
Responsibilities
- Maintain safe work and travel practices.
- Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
- Manage travel schedules and conduct regular visits to regional distribution centers, customer locations, and other sites for routine audits or follow-up on damage or return issues.
- Build and maintain strong working relationships with regional distribution centers and cross-functional business partners.
- Serve as an escalation point for operational, quality, compliance, customer, and system-related issues for the regional distribution centers.
- Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.
- Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.
- Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.
- Work with Quality teams to evaluate packaging design and identify opportunities for improvement.
- Provide ongoing training, coaching, and influence to RDC teams to reinforce best practices.
- Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.
- Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.
- Foster a culture of inclusion, teamwork, and continuous improvement.
- Perform additional duties as assigned.
Requirements
- Bachelor’s Degree, required.
- Minimum 3 years relevant work experience in a supply chain role/function.
- Ability to travel.
- Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.
- Proven problem-solving skills using critical thinking and data analytics.
- Solid understanding of warehouse operations, material handling, packaging, transportation, and customer return flows.
- Demonstrated passion for continuous improvement and driving operational change.
- Ability to develop creative, compliant solutions for scratch‑and‑dent recovery and deliver measurable cost‑reduction results.
- Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.
- Strong customer service mindset and effective internal/external stakeholder management.
- Results-oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
- Excellent verbal and written communication, interpersonal skills, and the ability to build strong relationships with internal teams, customers, and key stakeholders.
- Adaptable and flexible when faced with process changes, delays, or unexpected challenges.
- Self-motivated, dependable, energetic, and thorough.
- Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Project).
Desired Qualifications
- EMS Green Gear Certification (or equivalent), preferred.
Benefits
- Supportive environment where we embrace our differences and learn from each other.
- Truly multicultural setting.
- Shape living for the better and create remarkable experiences for employees and consumers, all around the globe.
#Supply Chain & Logistics#Reverse Logistics#Field Specialist#Distribution Centers#Process Improvement#Data Analysis#Training#Operations
Company
Electrolux Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Ontario, United States of America
Qualification
Bachelor
Applicants
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