In short
IKEA seeks a Retail Team Leader in Phoenix, Arizona, responsible for daily operations, team supervision, and customer experience in a new small-format store. The role requires leadership experience, a passion for home furnishing solutions, and ensuring excellent customer service while driving sales and profitability.
Responsibilities
- Oversee day-to-day operations and supervise a team of co-workers.
- Respond to safety and security incidents and serve on the Crisis Management Team.
- Develop and retain a diverse, skilled team through effective hiring and talent development.
- Ensure the unit is always fully stocked, well-maintained, and merchandised.
- Lead efficient logistics by balancing inbound and outbound volume.
- Enhance the customer experience by building co-worker system competence.
- Ensure compliance with all health, safety, and security regulations.
- Collaborate across the unit to minimize product damage and related costs.
- Partner with Anchor Units to seize commercial opportunities and drive sales.
Requirements
- First Aid Certification required.
- CPR certification required.
- Forklift Driver Certification required.
- Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location.
- Food Handlers Card required.
- 3-5 years of external retail management or 3 years of internal leadership experience.
- Experience managing, leading, and developing a team, preferably in a retail, commercial, hospitality, and/or food environment.
- Experience meeting agreed budgets and goals and working on plans over several years.
- Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.).
Desired Qualifications
- Experience in coaching, development, and leadership of others (minimum 5 years).
- Passion for planning and designing inspiring home furnishing solutions and services.
- Pride in executing seamless and exceptional customer service.
- Energy from leading through change initiatives while creating and sharing ideas to improve business.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#retail#management#sales#customer service#leadership
Company
IKEA
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Phoenix, United States
Applicants
Be an early applicant