In short
IKEA is seeking an experienced Retail Supervisor in Rhodes, NSW, to optimize sales performance by leading and coordinating the team. This role involves coaching co-workers, managing daily operations, and ensuring a positive shopping experience to contribute to the store's profitability.
Responsibilities
- Support, coach, and develop co-workers to maximize sales and deliver a positive customer experience.
- Supervise and coordinate the daily operation of the team and provide feedback on team performance.
- Solve operational challenges and respond appropriately to urgent issues, escalating when required.
- Share specialist knowledge of the IKEA product range, services, and tools to build team competence and confidence.
- Encourage co-workers to promote complete home furnishing solutions that meet customer needs.
- Maintain a clean, well-stocked, priced, and commercially attractive sales area that meets IKEA merchandising standards.
- Analyze and adjust sales space capacities through Sales Location Management to secure stock availability and improve the customer experience.
Requirements
- Prior experience in a similar role, highly customer-focused and fast-paced commercial retail environment.
- Experience leading, coaching, and developing teams to deliver strong customer and commercial outcomes.
- Proven ability to drive sales, manage priorities, and maintain operational excellence in a busy retail environment.
- Strong commercial awareness with the ability to identify opportunities to improve sales performance and customer satisfaction.
- Confidence making day-to-day operational decisions and resolving issues in a timely manner.
- Experience delegating tasks, coordinating workflows, and supporting team performance.
- Strong communication and relationship-building skills, with the ability to influence and collaborate across teams.
Desired Qualifications
- Availability to work a rotating roster across 7 days.
- Must be available Thursday, Friday and Saturday nights until 9:30pm.
- Availability to work alternating weekends (Saturday and Sunday).
- Preference not to plan holidays between November and January due to peak trading period.
Benefits
- $32.21 base hourly pay rate + penalty rates (including on weekends, public holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave
- 24/7 access to Employee Assistance Program
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts)
- Novated leasing and EV subscription options
- Superannuation salary sacrifice
- Fitness Passport membership available
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)
#retail#sales#supervision#customer experience#team development
Company
IKEA
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Rhodes, Australia
Applicants
Be an early applicant