Retail Customer Service and Returns Associate Full-time
Retail & Consumer Services · Customer Service · Customer Support · Sales Associate
In short
Join IKEA as a full-time Retail Customer Service and Returns Associate in Fishers, Indiana. This role focuses on creating positive customer experiences through accurate transactions, problem-solving, and efficient handling of returns and exchanges. Open availability, including nights and weekends, is required.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately for analysis and improvements.
- Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
- Builds loyalty by ensuring a positive customer journey.
- Builds emotional connections through meaningful and empathetic interactions.
- Provides a simple and efficient handover experience in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process.
- Provides a simple and smooth returns and exchange experience, collecting high-quality data.
- Protects and strengthens the IKEA brand through focus on risk management, data protection, compliance, business operations, and health and safety.
Requirements
- 1 year sales or customer service experience preferred.
Desired Qualifications
- Must be able to work nights & weekends.
- Open availability required Monday-Sunday.
Benefits
- Generous paid time off, holiday, and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Customer Relations#Full-time#Retail Environment#Nights & Weekends#Sales#Customer Service#Returns#Customer Experience#Transactions#Orders#Problem Solving#Customer Journey#Handout#Exchange
Company
IKEA
Job Posted
2 days ago
Expires
in 2 days
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Fishers, United States
Applicants
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