Retail Customer Service and Returns Associate
Retail & Consumer Services · Customer Service · Customer Support
In short
As a Retail Customer Service and Returns Associate at IKEA in Emeryville, California, you will create positive customer experiences by ensuring accurate transactions and efficiently handling returns and exchanges. This part-time role focuses on building customer loyalty through meaningful interactions and problem-solving.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Requirements
- 1 year sales or customer service experience preferred.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#customer service#retail#returns
Company
IKEA
Job Posted
1 week ago
Employment Type
Part Time
WorkMode
On Site
Experience Level
Associate
Locations
Emeryville, United States
Applicants
Be an early applicant