The Job

Remote Sales Team Leader

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

IKEA New Zealand is seeking a Remote Sales Team Leader in Auckland to manage a team focused on exceptional customer experiences and sales growth across remote channels. This hybrid role involves coaching, performance monitoring, and fostering a positive team culture.

Responsibilities

  • Lead the day-to-day operations of a remote sales team, ensuring outstanding customer experiences and achieving sales targets.
  • Coach and develop co-workers through performance conversations, feedback, and development planning.
  • Monitor sales performance metrics, identify improvement opportunities, and implement action plans.
  • Drive a customer-first sales culture focused on understanding needs and providing solutions.
  • Support promotional campaigns and commercial initiatives to maximize sales opportunities.
  • Collaborate with cross-functional teams to identify customer trends and improve the customer journey.
  • Ensure team maintains strong product knowledge and promotes IKEA's range, services, and solutions.
  • Foster a positive, engaged, and high-performing team culture aligned with IKEA values.
  • Support continuous improvement initiatives by identifying process enhancements.

Requirements

  • Minimum 5 years' experience leading high-performing sales, contact centre, customer service sales, or retail teams.
  • Demonstrated success in achieving sales and commercial targets.
  • Proven ability to lead, motivate, and coach teams to deliver strong sales results and customer satisfaction.
  • Strong commercial acumen with the ability to analyse performance data and identify opportunities.
  • Experience managing KPIs including sales conversion, productivity, and customer experience metrics.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving skills and ability to make sound decisions.
  • Experience working with customer engagement platforms and sales performance reporting tools.
  • Commitment to creating an inclusive, engaging workplace.
  • Alignment with IKEA's values and a passion for leading through people.

Desired Qualifications

  • A private, quiet workspace and a reliable internet connection for WFH purposes.
  • Availability for a rotating roster, including day, evening, and alternating weekend shifts.
  • The role is permanent, full-time.

Benefits

  • 5 weeks of Paid Annual Leave
  • Parental Leave Pay
  • 24/7 access to Employee Assistance Program
  • 15% discount for co-workers
  • Provided Co-worker uniforms
#sales#remote#team leader#customer service#leadership#New Zealand#Auckland#hybrid
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Company

IKEA

Job Posted

3 hours ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Auckland, New Zealand

Applicants

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