Quality Manager
Manufacturing & Production · Quality & Process · Quality Assurance · Quality Control · Manufacturing Engineering · Process Improvement
In short
The Quality Manager oversees all quality assurance and control activities in a manufacturing facility, ensuring products meet customer and regulatory standards. This role drives continuous improvement, manages the QMS, supports product compliance, and leads investigations using various methodologies.
Responsibilities
- Manage product warranty claims and customer complaint processes.
- Support customer support correspondence for product warranty claims.
- Lead data analysis and corrective action for product quality/warranty claims.
- Co-lead and maintain the facility Quality Management System (QMS).
- Develop, implement, and monitor quality policies, procedures, and control plans.
- Manage internal and external audits and ensure timely closure of corrective actions.
- Maintain compliance with customer-specific quality requirements and regulatory standards.
- Ensure products comply with applicable architectural hardware standards and certifications (ANSI/BHMA, UL listings, ADA, building codes, performance specifications).
- Support product testing, validation, and qualification activities.
- Coordinate with Engineering on design changes, new product introductions, and improvements.
- Lead root cause investigations using 8D, A3, Fishbone Analysis, 5 Why, FMEA, and statistical analysis.
- Implement Lean Manufacturing and Six Sigma methodologies.
- Drive corrective and preventive action programs.
- Facilitate process capability improvement projects.
- Develop and maintain supplier quality requirements.
- Monitor supplier performance and lead supplier corrective action processes.
- Conduct supplier audits and support supplier development initiatives.
- Collaborate with Purchasing and Supply Chain teams to improve incoming material quality.
- Maintain RGA processes and follow through on returns and credits.
Requirements
- Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline.
- 7+ years of quality leadership experience in manufacturing preferred.
- 3+ years managing quality teams preferred.
- Strong understanding of ANSI/BHMA standards, ISO 9001, Lean Manufacturing, Six Sigma methodologies, Statistical Process Control (SPC), GD&T, engineering drawings, PFMEA, Control Plans, Corrective Action systems, Measurement systems, and metrology.
- Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes is a plus.
- Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing is preferred.
- Knowledge of locksets, hinges, door closers, exit devices, cylinders, and electromechanical hardware is preferred.
- ASQ Certified Quality Manager (CMQ/OE), ASQ Certified Quality Engineer (CQE), Six Sigma Green Belt or Black Belt, or ISO 9001 Lead Auditor Certification are preferred certifications.
- Strategic leadership skills.
- Problem solving and root cause analysis skills.
- Data-driven decision making skills.
- Process improvement skills.
- Cross-functional collaboration skills.
- Customer focus.
- Supplier development skills.
- Risk management skills.
- Effective communication skills.
- Change management skills.
Desired Qualifications
- Master's degree preferred.
- Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus.
- Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.
- Knowledge of locksets, hinges, door closers, exit devices, cylinders, and electromechanical hardware preferred.
- ASQ Certified Quality Manager (CMQ/OE) preferred.
- ASQ Certified Quality Engineer (CQE) preferred.
- Six Sigma Green Belt or Black Belt preferred.
- ISO 9001 Lead Auditor Certification preferred.
Benefits
- Combination of office and manufacturing floor environment.
- Regular presence on production lines and assembly operations.
- Occasional domestic and international travel to suppliers, customers, and testing laboratories.
- Global leader in access solutions.
- Empowerment to build career around aspirations and ambitions.
- Support with regular feedback, training, and development opportunities.
- Encouragement to grow role locally, regionally, or internationally.
- Value diverse, inclusive teams and different perspectives and experiences.
#Quality Management#Manufacturing#Quality Assurance#Quality Control#Continuous Improvement#Lean Manufacturing#Six Sigma#Audits#Supply Chain#Product Development#Engineering
Company
ASSA ABLOY Group
Job Posted
2 weeks ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Memphis, United States
Qualification
Bachelor, Master
Applicants
Be an early applicant