Quality Control Manager, Customer Support, gTech Ads
Technology, Data & Digital · Data, AI & Analytics · Quality Assurance · Data Analysis · Product Management
In short
Google's gTech Ads is seeking a Quality Control Manager in Hyderabad or Gurugram to establish future-proof quality processes, drive automation with AI/ML, and manage stakeholders globally. This role requires a strategic thinker to analyze data, identify process issues, and ensure consistent customer experience across delivery regions.
Responsibilities
- Set future-proof quality process in line with evolution of Quality Control Manager role in the agentic space.
- Establish frameworks, measures and report outcomes for quality control.
- Track and scale successes, root-cause problems in design/execution and ensure business impact.
- Think big from an automation perspective, including Machine Learning as relevant to quality and customer experience (CX) overall.
- Drive stakeholder management in a matrixed, cross-functional, global, and multicultural environment.
- Share quality assurance insights, including systemic and outlier issues impacting CX.
- Drive standardization across delivery regions on process and methods to ensure consistency in experiences and KPI delivery.
- Leverage economies of scale through standardized processes.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a customer or client-facing role supporting ads quality.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience identifying issues in processes and creating solutions.
- Experience working with cross-functional teams to drive changes.
Desired Qualifications
- MBA or Master's degree.
- Certification in Operations Six Sigma, COPC or Lean (or other relevant operations coursework).
- 5 years of experience analyzing data and generating business insights to guide business decisions.
- Experience with data center logistics.
- Knowledge of SQL.
- Expertise in data and insights.
- Automation first mindset or direct experience with AI/ML tools/agentic solutions exposure.
Benefits
- Opportunity to share preferred working location (Hyderabad or Gurugram).
- Work with cutting-edge AI/ML tools and agentic solutions.
- Be part of a global, cross-functional, and multicultural team.
- Contribute to improving Google's Ad products and enhancing client experience.
- Help customers get the best return on investment with Google.
- Google's commitment to equal opportunity and affirmative action.
- Support for accommodations if needed.
#customer support#quality control#gTech Ads#Google Ads#data analysis#automation#machine learning#stakeholder management#process improvement
Company
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Hyderabad, India
Gurugram, India
Qualification
Bachelor, Master, Undergraduate
Applicants
Be an early applicant