Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

The Last Mile Analytics & Quality (LMAQ) team is seeking a Quality Associate in Hyderabad. This role involves performing manual audits, resolving exceptions, investigating issues, and contributing to process improvements. The associate will work in a 24x7 rotational shift environment.

Responsibilities

Perform manual audits and resolve outliers/exceptions using internal tools.
Investigate images/videos and provide recommended actions.
Listen to customer calls and transcribe text to resolve issues.
Identify patterns from audits and contribute to process improvements.
Provide timely responses to stakeholders.
Escalate problems to relevant owners/teams.
Maintain records of daily work.
Meet business metrics and goals, including SLA, productivity, quality, and utilization.
Understand performance metrics and leverage them.
Work in a collaborative environment.
Develop a global perspective.
Be flexible to work on multiple programs.

Requirements

Bachelor's degree in a quantitative/technical field (e.g., computer science, engineering, statistics).
Experience in written and oral communication.
Ability to communicate with all levels in the organization.
Fluent in English (speak, write, read) and ability to take direction in English.

Desired Qualifications

Experience with SQL.
Experience with Microsoft Excel.

Benefits

Rotational shifts (24x7 environment).
Rotational weekly off (5-day work week with 2 consecutive days off).
Work from Office role.
Inclusive culture that empowers Amazonians.
Workplace accommodation for individuals with disabilities.

Skills

SQLMicrosoft Excel

#analytics#quality#last mile#operations#transportation

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