Program Manager II, Risk Mining, Account Integrity
Logistics, Sales & Operations · Program Management · Business Analysis
In short
Amazon's Account Integrity Team seeks a Program Manager II to lead operational rhythm and cross-functional coordination for Risk Mining across India and Costa Rica. This execution-focused role involves defining processes, building reporting, driving delivery, and clearing blockers with high autonomy.
Responsibilities
- Own Weekly Program Review (WPR) and Quarterly Program Review (QPR) reporting for the Risk Mining function.
- Track and drive closure of action items stemming from business reviews and COE findings.
- Drive cross-RM initiatives with Payment Risk (PRISM-I) and Abuse Risk Mining (ARM) teams.
- Lead coordination and sync between India and Costa Rica sites to reduce operational drift.
- Standardize processes, tooling, and communication cadences across all Risk Mining verticals.
- Own the program for feedback loops from Risk Mining MOs back into ML, Engineering, and Product teams.
- Lead SOP lifecycle management - author, review, deploy, and ensure parity or superiority of SOPs.
- Identify automation and GenAI opportunities within Risk Mining workflows.
- Develop the RM MO Repository - a scalable knowledge base of modus operandi patterns.
- Own the ML and Engineering intake mechanism with AIT and IDS engineering teams.
- Lead OP1 planning and enable prioritization of requirements with Engineering and ML partners.
- Serve as the single point of contact for all escalation action items.
Requirements
- 5+ years of program or project management experience.
- 3+ years of working cross functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level.
- Knowledge of SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
Desired Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience driving AI/automation-enabled process improvements, with a strong interest in applying GenAI to operational workflows.
Benefits
- Inclusive culture empowering Amazonians.
- Work where your program management skills directly translate into customer trust at global scale.
#risk management#fraud detection#program management#machine learning#AI#process improvement#cross-functional collaboration#data analysis#reporting#SOP governance#GenAI
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
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