Program Manager II, Central Leads Management Team

Logistics, Sales & Operations · Program Management

In short

Amazon is seeking a Program Manager II to lead complex, cross-functional programs within the Central Leads Management Team in Hyderabad. This role focuses on building the next generation of recruitment enablement tools, including AI-assisted lead generation and automated assignment workflows, to enhance seller recruitment productivity. The ideal candidate will have a Bachelor's degree and significant program management experience, with a strong ability to analyze data and influence stakeholders.

Responsibilities

Own end-to-end delivery of global programs and product initiatives across lead generation, qualification, prioritization, assignment automation, opportunity management, and sales productivity.
Partner with Sales, Account Management, Product, Data Science, Business Intelligence, Engineering, and Operations teams to define business requirements and success metrics.
Build and improve recruitment enablement tools to help sales teams identify, prioritize, and act on opportunities.
Drive AI-enabled and data-driven initiatives and self-service insights for sales users.
Define and manage program mechanisms, including SOPs, process design, governance, and launch readiness.
Perform deep dives using data to identify gaps in lead quality, utilization, seller conversion, and sales productivity.
Track and improve key business metrics such as Lead Utilization Rate, Lead-to-Launch Rate, and lead quality.
Work backwards from the needs of sales teams and Selling Partners to simplify workflows and increase recruitment effectiveness.
Drive global adoption of new tools and mechanisms through documentation, training, and stakeholder updates.
Identify opportunities to automate manual processes and improve data quality.
Influence senior stakeholders by translating complex business and technical problems into clear plans and recommendations.

Requirements

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field.
5+ years of program management, project management or product management experience.
Experience owning and driving large-scale cross-functional programs.
Experience analyzing data to make business decisions.
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining requirements and using data and metrics to draw business insights.
Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.

Desired Qualifications

5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience.
Experience delivering technology products or services in a high growth environment.
5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience.
Experience leading cross-functional projects and managing large, complicated programs.
Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills.
Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency.
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.

Skills

Program ManagementProject ManagementProduct ManagementExcelSQLTableauQuicksightSalesforceAI/MLGenAI

#Program Management#Leads Management#Seller Growth#Recruitment Enablement#AI#Machine Learning#CRM#Sales Productivity#Data Analysis#Cross-functional Programs

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