Program Manager I, GCOI

Logistics, Sales & Operations · Program Management

In short

We are seeking a Program Manager for the GCOI team to manage catalog defect resolution and readiness execution for Whole Foods Market. This role involves bridging catalog operations specialists and program/product managers, driving ASIN-level defects to root cause, and analyzing data to improve processes and systems. You will also be responsible for executing catalog readiness tasks and mentoring other leads.

Responsibilities

Own the escalation path for ASIN-level catalog defects that exceed existing procedures, driving each to root cause or a confirmed accountable owner.
Absorb volume during spikes and coverage gaps rather than only routing it, so the team's SLA position holds when inflow exceeds plan.
Convert operational symptoms into problem statements that program managers, product managers, and engineering partners can act on.
Speak for GCOI in defect triage forums and cross-team working sessions, supplying the operational evidence no partner team can see from their side.
Land partner and product decisions back with the specialist team in executable form: what changed, what the new handling is, what to do differently from the next ticket onward.
Own the documentation trail for every defect you drive (investigation path, root cause, resolution, prevention) and author or refresh SOPs so the next occurrence is resolvable without escalation.
Execute assigned catalog readiness tasks, from ASIN creation through attribute validation, against defined workback schedules.
Mentor L3 Catalog Automation Leads on troubleshooting methodology and catalog tooling, raising what the team resolves without escalation.

Requirements

2+ years of program or project management experience.
Experience working in an analytical environment with cross-functional teams.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
Experience using data and metrics to determine and drive improvements.

Desired Qualifications

Experience in MS Access and SQL.
Knowledge of general AI tools.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Support for workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process.

Skills

SQLMS Access

#Program Management#Catalog Operations#Defect Resolution#Data Analysis#SOPs#Whole Foods Market#Amazon

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