Product Quality & Recovery Co-Worker

Retail & Consumer Services · Retail Operations · Sales Associate

In short

Join IKEA as a Product Quality & Recovery Co-Worker in Richmond, BC, focusing on giving products a second chance through selling, repackaging, or spare parts management. This role requires a customer-focused mindset, practical skills with tools, and a commitment to sustainability, offering competitive pay and comprehensive benefits.

Responsibilities

Take action on products to give them a second chance via As-Is Selling, repackaging, or spare parts management.
Present and sell IKEA products in As-Is, setting attractive prices that generate business results.
Consider the sustainability impact when recovering products.
Represent and be an ambassador for product recovery, quality, and safety awareness.
Work with different functions to ensure common working routines for product quality, safety, and recovery are followed.

Requirements

Customer-focused, commercial mindset with a drive to achieve results.
Experience in a customer-facing retail or commercial environment.
Strong communication, teamwork, and problem-solving skills.
Ability to prioritize tasks, work efficiently, and adapt in a fast-paced environment.
Confidence to take initiative and work independently when needed.
An eye for detail and an understanding of merchandising and customer behavior.
Practical experience using hand and power tools for product assembly and maintenance.
Knowledge of IKEA products, sustainability principles, and quality and safety standards.
Comfort using digital tools and systems in daily work.
Physical ability to frequently move throughout the store and safely lift products weighing up to 50 lbs.

Benefits

Wellness days (in addition to vacation days).
Extended health, dental, and vision coverage (for you and your family).
RRSP with IKEA contribution matching options.
Eligibility for annual IKEA bonus incentive plan.
Flexible spending account.
Life insurance.
Merchandise and restaurant discounts (plus free drinks and healthy meal options).
Bereavement leave.
Employee assistance program (supports mental, physical, and financial wellbeing).

Skills

CommunicationTeamworkProblem-solvingMerchandisingHand toolsPower toolsProduct assembly

#Sales#Commercial#Product Recovery#Quality#Safety#Sustainability

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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