The Job

Product Operations Manager, Amazon Music

Technology, Data & Digital · Product & Design · Product Management

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In short

Amazon Music seeks a Product Operations Manager in Bangalore to bridge customer needs and product teams. This role involves analyzing customer feedback, optimizing product roadmaps, and improving product quality using data and AI tools, requiring strong analytical and cross-functional collaboration skills.

Responsibilities

  • Develop deep product and technical subject matter expertise in key areas of the Amazon Music service.
  • Monitor customer feedback channels and analyze and synthesize data to provide actionable insights for product teams to inform product planning.
  • Use AI and automated tools to optimize efficiency and improve the quality of outputs.
  • Work cross-functionally across product, engineering, design, QA and BI stakeholders to ensure customer issues are routed to the correct teams and track progress towards addressing them along with other key quality metrics.
  • Maintain and help groom backlogs of quality related features and bug fixes.
  • Support product teams launching new features and experiments by driving dogfooding and beta testing, aggregating feedback and reporting results.
  • Look for and identify opportunities to streamline and standardize feedback gathering and analysis processes.

Requirements

  • 2+ years of program or project management experience.
  • Knowledge of Lean principles and DMAIC methodology.
  • Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines.

Desired Qualifications

  • Experience in MS Access and SQL.
  • Experience in requirement gathering and ability to write clear and detailed requirement document.
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
#Amazon Music#Product Operations#Product Management#Project Management#Program Management#Customer Feedback#Data Analysis#AI#Software Development Lifecycle
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Applicants

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