Process Associate-Voice

Logistics, Sales & Operations · Customer Support

In short

Wir suchen einen sorgfältigen und enthusiastischen Berufsanfänger für die Rolle eines RCM Customer Service Executive – Voice/Semi Voice/Non Voice. Die Stelle beinhaltet die Zusammenarbeit mit Anbietern von Gesundheitsleistungen, um eine genaue und zeitnahe Erstattung für erbrachte Leistungen sicherzustellen. Der ideale Kandidat verfügt über ausgeprägte Kommunikationsfähigkeiten und ein gutes Auge für Details. Bereitschaft zur Arbeit in US-Schichten.

Responsibilities

Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of all communications and transactions.
Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets.
Ensure efficiency in line with performance targets and process guidelines.
Identify problems and document business requirements using industry knowledge and tools.
Follow client process workflows and HCL policy guidelines.

Requirements

Strong verbal and written communication skills
Focus on delivering a positive customer experience
Should possess active listening skills
Good data entry & typing skills
Ability to multitask
Ability to contribute to the process through improvement ideas
Analytical and problem-solving skills on the process
To use sound judgment and take decisions

Skills

Communication skillsActive listeningData entryTypingMultitaskingAnalytical skillsProblem-solving

#Customer Service#Voice Process#Healthcare#US Shifts

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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