Process Associate-Voice

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

HCLTech is looking for a Process Associate-Voice in Chennai, Tamil Nadu, to independently provide customer information and resolve issues according to SLAs and quality standards. The role emphasizes self-development, meeting quality scores, process improvement, teamwork, and achieving high CSAT parameters.

Responsibilities

Provide information to customers regarding their queries.
Resolve end customer issues as per defined SLA and quality standards.
Improve skill level through self-development and nominating training programs.
Meet defined quality scores and contribute to process improvement.
Work effectively in a team and encourage others.
Consistently meet or exceed Csat parameters.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

#customer service#voice process#Chennai

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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