Process Associate

Finance, Banking & Legal · Banking & Investments · Credit Analysis

In short

HCLTech is seeking a diligent fresher for the role of RCM Customer Service Executive in Lucknow, India. This full-time, on-site position involves working US shifts, communicating with healthcare providers to manage claims and reimbursements, and achieving performance targets. The role requires strong communication, analytical, and problem-solving skills.

Responsibilities

Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of all communications and transactions.
Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets.
Ensure efficiency in line with performance targets and process guidelines.
Identify problems and document business requirements using industry knowledge and tools.
Follow client process workflows and HCL policy guidelines.

Requirements

Strong verbal and written communication skills
Focus on delivering a positive customer experience
Should possess active listening skills
Good data entry & typing skills
Ability to multitask
Ability to contribute to the process through improvement ideas
Analytical and problem-solving skills on the process
Ability to use sound judgment and take decisions

Desired Qualifications

Fresher
Willing to work in US Shifts

Benefits

Supercharge your potential at HCLTech
Find your career and spark at HCLTech
A place that knows that helping its customers stay on top starts by putting its people first.

#RCM#Customer Service#Voice#Semi Voice#Healthcare#US Shifts#Outbound calls#Claims#Payments#Reimbursement#Data entry#Typing

Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Lucknow, India

Applicants

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