The Job

Principal Azure Customer Engineer (ACE) Manager

Technology, Data & Digital · Software & Web Development · Software Engineering · Product Management

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In short

Microsoft is seeking a Principal Azure Customer Engineer (ACE) Manager to lead a team focused on delivering exceptional engineering support to strategic Azure customers. This hybrid role involves direct people management and a 'Player-Coach' approach, balancing team leadership with hands-on customer engagement and technical issue resolution.

Responsibilities

  • Lead a high-performing team supporting top Azure customers and resolving critical technical issues in a 24x7x365 environment.
  • Champion customer advocacy by representing their issues to engineering teams and driving innovative solutions.
  • Foster a team culture of customer obsession, going above and beyond to delight customers.
  • Build a framework for continuous engineering improvement, including daily scrums and triage meetings to understand platform gaps.
  • Create standards and best practices to optimize support capabilities and drive adoption across Azure service teams.
  • Develop innovative approaches to automating customer solutions and integrate with Cloud Engineering Systems.
  • Foster an environment for onboarding support engineers with strong technical depth and breadth.
  • Establish a readiness framework for engineers to stay updated with the latest technologies.
  • Attract and build a diverse, high-performing team with necessary capabilities.
  • Create an inclusive work environment and provide ongoing feedback for performance improvement.
  • Promote a positive environment by modeling behavior that supports good morale.
  • Drive up-leveling of the team's technical skills.
  • Build and develop ACE Technical Subject Matter Expertise.
  • Leverage resources to help employees develop skills and support their career interests.
  • Remove barriers to agility to enable the team to shift priorities quickly.

Requirements

  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
  • 1+ year(s) of customer facing experience.

Desired Qualifications

  • Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
  • 3+ years of customer facing experience.
  • 5+ years people management experience.

Benefits

  • The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year.
  • A different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, is USD $188,000 - $304,200 per year.
  • Certain roles may be eligible for benefits and other compensation.
#Microsoft#Azure#Cloud Computing#Customer Support#Engineering#Management#People Management#Technical Support#Customer Experience
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Company

Microsoft

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

United States

Qualification

Bachelor, Master

Applicants

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