The Job

Practice Director

Agriculture, Energy & Environment · Natural Resources & Utilities · Oil & Gas · Water Management · Solar Energy

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In short

HCLTech is seeking an experienced AMS Program Director to lead strategic Application Management Services engagements and large-scale digital transformation programs within the Oil & Gas, Utilities, and Energy sectors. The role involves managing multi-million dollar accounts, driving business growth, and ensuring operational excellence through AI-led initiatives and cloud transformation.

Responsibilities

  • Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation domains.
  • Manage large distributed delivery teams across onsite, offshore, and nearshore locations.
  • Ensure SLA/KPI adherence, operational excellence, incident management, problem management, and continuous service improvement.
  • Drive application modernization, cloud transformation, automation, and optimization initiatives.
  • Govern program financials including revenue, margin, forecasting, budgeting, and profitability.
  • Lead and manage end-to-end proposal responses for large AMS and transformation opportunities valued at multi-million dollars.
  • Collaborate with sales, solution architects, domain SMEs, delivery teams, and leadership during RFP, RFI, and RFQ responses.
  • Develop winning strategies, value propositions, pricing models, transition approaches, and delivery governance frameworks.
  • Participate in client presentations, solution defense sessions, and executive-level discussions.
  • Act as a trusted advisor for customer stakeholders and executive sponsors.
  • Build and grow strategic client relationships to identify upsell and cross-sell opportunities.
  • Conduct Quarterly Business Reviews (QBRs), operational reviews, and steering committee meetings.
  • Drive AMS transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management best practices.
  • Identify opportunities for operational efficiency, cost optimization, and business value realization.
  • Own portfolio revenue, margins, resource utilization, and forecasting.
  • Support contract renewals, scope expansion, change requests, and commercial negotiations.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
  • 20+ years of experience in IT Services, Application Management, and Program Management.
  • Proven experience managing AMS engagements and application support portfolios.
  • Demonstrated success in leading proposal responses and pursuits valued from $5M to $100M+.
  • Strong understanding of ITIL-based service management practices.
  • Experience managing large global teams and multi-vendor environments.
  • Excellent stakeholder and executive communication skills.
  • Experience in Oil & Gas (Upstream, Midstream, Downstream; Refining, Trading, Supply & Distribution; Asset Performance Management).
  • Experience in Utilities & Energy (Generation, Transmission, and Distribution; Smart Grid initiatives; Meter-to-Cash processes; Customer Information Systems (CIS)).
  • Experience in Grid Transformation (Grid modernization programs; Renewable energy integration; Advanced Distribution Management Systems (ADMS); Distributed Energy Resources (DER); Grid Analytics and Digital Utility Platforms).
  • Experience in Manufacturing (Industrial Products; Industrial Process Automation; Building Systems and Technologies; Heavy Equipment).

Desired Qualifications

  • ITIL v4 Foundation/Managing Professional Certification.
  • PMP, PgMP, Prince2, or equivalent Program Management certification.
  • Experience with Cloud platforms (Azure, AWS, GCP).
  • Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, Maximo, ServiceNow, GIS, SCADA, OMS, ADMS, and EAM solutions.
  • Exposure to AI-driven operations (AIOps), automation, and digital transformation initiatives.

Benefits

  • Opportunity to lead strategic AMS engagements and large-scale digital transformation programs.
  • Manage multi-million-dollar accounts and drive business growth.
  • Work with global clients and distributed delivery teams.
  • Drive transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management.
  • Contribute to business development activities and portfolio expansion.
  • Supercharge your potential and find your career and spark at HCLTech.
  • Be part of a global technology company with over 223,000 employees across 60 countries.
#AMS#Application Management Services#Program Director#Digital Transformation#Oil & Gas#Utilities#Energy#Grid Modernization#IT Services#AI#Automation#Cloud
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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