The Job

Performance Lead, AI Agent, YouTube

Technology, Data & Digital · Data, AI & Analytics · Data Science · Machine Learning · Project Management

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In short

As a Performance Lead for AI Agent at YouTube in Bengaluru, you will provide thought leadership in strategic planning, KPI development, and performance optimization for AI-driven user experiences. You will serve as a trusted advisor, developing analytical reporting and forecasting models to improve AI containment rates and user satisfaction, while driving improvements to AI-led user journeys.

Responsibilities

  • Provide thought leadership in strategic planning, objective setting, KPI development, and overall performance for the AI Agent's business domain.
  • Serve as a trusted advisor, providing insights and strategic recommendations to optimize YouTube’s creator support experience.
  • Develop and implement analytical reporting solutions and forecasting models to project AI containment rates, user satisfaction scores, and the downstream impact of AI launches on human support queues.
  • Identify and drive improvements to critical AI-led user journeys and conversational design.
  • Set business requirements for novel LLM-based metrics and data tables, ensuring validation and alignment with business needs.
  • Partner effectively with business leaders, AI PSMs, Global Vendor Operations, BizTech, etc.
  • Translate AI capability launches and pilots.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or customer-facing role.

Desired Qualifications

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  • 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  • Experience in data analysis and modeling, specifically for AI/ML products, including forecasting and predictive modeling.
  • Experience developing KPIs and measurement frameworks for Large Language Models (LLMs) or other generative AI products.
  • Familiarity with experimental design (A/B testing) in the context of conversational AI or user-facing ML products.
  • Excellent communication and presentation skills, with the ability to translate complex data into actionable insights.
#AI#YouTube#Performance#Lead#Agent
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Company

Google

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Qualification

Bachelor, Master

Applicants

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