The Job

Parts Advisor (Blue Collar) - Support Professional 2

Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician

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In short

Seeking a Parts Advisor (Blue Collar) - Support Professional 2 in Tijuana, Mexico. This full-time, permanent, on-site role involves providing excellent customer service to clients of automotive workshops, managing appointments, creating work orders, and ensuring customer satisfaction throughout the service process.

Responsibilities

  • Ensure follow-up to the workshop process.
  • Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
  • Ensure service closure.
  • Ensure customer follow-up.
  • Ensure constant improvement proposals in the service.
  • Book appointments to service units.
  • Receive the customer and create the WO, book appointments and provide quotes.
  • Register all units in MPP.
  • Follow up on TRRs.
  • Create all transactions with quality.
  • Inform the customer about pending and additional work.
  • Inform the customer about availability to service their unit.
  • Inform the workshop about customer needs and vice versa.
  • Constantly inform the customer about the status of their unit in the workshop.
  • Reschedule rework on the unit when necessary.
  • Request customer approval to proceed with workshop repairs and follow up on service.
  • Notify the customer that the unit is ready.
  • Create and verify the necessary work order documentation to generate the invoice.
  • Send invoice to the customer.
  • Verify payment.
  • Explain work performed to the customer at the time of delivery.
  • Inform the customer about upcoming preventive or corrective maintenance.
  • Keep a record of pending quotes with customers.
  • Request authorizations for pending quotes.
  • Follow up on repairs performed by the workshop with the customer.
  • Analysis of service indicators.
  • Propose action plans to improve them.
  • Implement and follow up on improvement plans.

Requirements

  • 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.
  • Basic knowledge of vehicles and automotive services.

Desired Qualifications

  • High school, Associate degree and/or Bachelor's degree completed.
#Parts Advisor#Support Professional#Customer Service#Automotive
Scania Group Logo

Company

Scania Group

Job Posted

6 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Tijuana, Mexico

Qualification

Diploma, Bachelor, No Formal Education

Applicants

Be an early applicant