Order Handler- Ocean CS Order (One ERP)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations

In short

Alfa Laval, India is seeking an Order Handler for their ONE ERP project in Pune. This role involves designing ERP blueprints for Order to Cash processes, including order management, pricing, and customer accounts. The position requires a diploma or graduate with 4-6 years of experience in order processing and ERP exposure.

Responsibilities

Detailed review of existing master data and cleansing of data
Detailed mapping of existing processes from order to cash for Ocean Capital Sales order
Support integration of existing system tools with ERP such as Discount tool
Design ERP process for order processing for all types of sales, from order review to invoice
Design process in ERP for pricing, discounts, taxes and contract terms
Design process for Customer account creation
Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records
Participate in go-live to process orders, monitor queues, and escalate critical issues
Execute test scripts (unit, integration, UAT) for order-related scenarios
Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles
Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds)
Validate key master data used by orders (items, customers, prices, contracts)
Perform periodic reconciliations between legacy systems, spreadsheets and the ERP
Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps
Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs
Document order processing procedures, known issues, and step-by-step guides
Train end users on order-entry best practices and system changes during hypercare
Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules
Complete ERP order-entry sandbox training and pass competency checklist
Review cutover runbook and assigned order migration batches
Join test cycles and sign off on assigned test cases
Shadow legacy order processors for 2–3 days to learn edge cases
Maintain a transition log, capturing issues, decisions and follow-ups

Requirements

Min. qualification would be a Diploma/ graduate [Engineering & Commerce] with an exemplary track record
Knowledge of Purchase order / Contract’s commercial terms and conditions
Minimum 4-6 years of experience in order processing, order management, or order-to-cash roles
ERP exposure mandatory (experience with Movex, SAP, Oracle, Microsoft Dynamics or similar preferred)
Proven participation in ERP implementations, cutovers, or major system upgrades is strongly preferred
Comfortable using ERPs, order-entry screens, spreadsheets, and basic SQL or data-query tools for reconciliation
Strong understanding of order-to-cash processes: quoting, order capture, fulfillment, invoicing, returns
Detail-oriented with strong problem-solving and root-cause analysis skills
Clear written and verbal communication for coordination and documentation
Ability to work under pressure, triage high-priority orders and manage competing SLAs
Experience collaborating with cross-functional implementation teams and IT

Benefits

Exposure to work in a global project of ONE ERP rollout
An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
Exciting place to build a global network with different nationalities to mingle and to learn
Your work will have a true impact on Alfa Laval’s future success
You will be learning new things every day

#Order Handler#ERP#Order Management#Order to Cash#Capital Sales#Ocean#Service#Pune

Company

Alfa Laval

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Pune, India

Qualification

Diploma, Bachelor

Applicants

Be an early applicant