Order Administrator with German - 6 Months

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Support

In short

Emerson is looking for an Order Administrator in Cluj-Napoca, Romania, for a 6-month hybrid role. The position involves managing the end-to-end order process, ensuring accuracy and efficiency, and collaborating with international teams to provide excellent customer support. German language proficiency (B1 level) is required alongside English.

Responsibilities

Process and manage customer orders accurately and efficiently through business and ERP systems.
Ensure complete and timely entry of multi-business unit orders while supporting trade compliance requirements.
Generate order acknowledgements and maintain accurate order documentation.
Monitor order progress and coordinate with factories to support on-time and complete delivery.
Act as a key point of contact for Sales Offices, providing timely updates on order status, delays, and resolutions.
Respond promptly to inquiries related to active orders and customer requirements.
Maintain accurate and up-to-date information across ERP, CRM, and other business systems.
Manage order-related data and support data quality initiatives.
Handle shared mailbox activities, ensuring requests are addressed in a timely and professional manner.
Collaborate with internal stakeholders to enhance customer satisfaction and improve operational processes.

Requirements

Experience in order administration, order management, customer service, or a similar administrative environment.
Fluent written and verbal communication skills in English, with German language proficiency at a minimum B1 level.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Customer-focused mindset with strong organizational and problem-solving skills.
Proficiency in Microsoft Office applications and standard business systems.
Ability to work effectively in a collaborative, international environment.
Experience working with ERP systems or other order processing platforms.
Commitment to delivering high-quality service and building positive relationships with internal and external stakeholders.

Desired Qualifications

Experience working in a multinational or shared services environment.
Familiarity with CRM systems and order management processes.
Knowledge of supply chain, logistics, or customer fulfillment activities.
Continuous improvement mindset with an interest in optimizing processes and enhancing customer experience.

Benefits

Opportunity to grow your career.
Collaborate with sales offices, factories, and internal partners across Europe.
Contribute to Emerson’s commitment to innovation, integrity, collaboration, and inclusion.
Workplace where every employee is valued, respected, and empowered to grow.
Environment that encourages innovation, collaboration, and diverse perspectives.
Ongoing career development and growing an inclusive culture.
Support through mentorship, training, or leadership opportunities.
Investment in your success so you can make a lasting impact.
Diverse teams working together are key to driving growth and delivering business results.

Skills

GermanEnglishMicrosoft OfficeERPCRM

#Order Management#Customer Service#German Language

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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