The Job

Ops Support Expert, NASC, North America Supply Chain (NASC)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

Amazon is looking for an Ops Support Expert to join the North America Supply Chain (NASC) team in Bengaluru, Karnataka. This role involves executing defined workflows accurately and adhering to SLA timelines in a fast-paced, SOP-driven environment, requiring strong analytical and communication skills for issue resolution and process improvement. The position operates in a 24/7 rotational shift environment.

Responsibilities

  • Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
  • Perform input validations and follow checklists to ensure completeness of outputs
  • Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
  • Maintain process compliance and documentation standards
  • Support volume spikes and task transitions based on business needs
  • Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
  • Make sound decisions when handling ambiguous or incomplete information
  • Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
  • Participate in training and cross-skilling across multiple tasks
  • Identify operational challenges and recommend improvements, including automation and process enhancements
  • Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Requirements

  • Bachelor's degree
  • Strong verbal and written English communication skills
  • 1+ years of relevant work experience
  • Strong attention to detail and ability to follow structured instructions
  • Analytical and problem-solving skills
  • Ability to manage repetitive tasks across different workflows with high accuracy

Desired Qualifications

  • Experience in operations or SOP-driven environments
  • Familiarity with quality metrics and audit processes
  • Ability to handle multiple tasks with quick turnaround times
  • Proficiency in MS Excel
  • Knowledge of VBA, SQL, and Data Warehousing is a plus
  • Understanding of Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#Supply Chain#Operations
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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