Ops Support Expert, NASC, North America Supply Chain (NASC)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon seeks an Ops Support Expert for its North America Supply Chain team in Bengaluru, India. This role involves executing defined workflows accurately and within SLA timelines, adhering strictly to SOPs with a focus on quality, productivity, and compliance. The ideal candidate is a self-starter with strong attention to detail, analytical rigor, and the ability to work cross-functionally in a fast-paced, 24/7 rotational shift environment.

Responsibilities

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence.
Perform input validations and follow checklists to ensure completeness of outputs.
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders.
Maintain process compliance and documentation standards.
Support volume spikes and task transitions based on business needs.
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows.
Make sound decisions when handling ambiguous or incomplete information.
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics.
Participate in training and cross-skilling across multiple tasks.
Identify operational challenges and recommend improvements, including automation and process enhancements.
Work in rotational shifts within a 24/7 environment with weekly offs on any two days.

Requirements

1+ years of data-driven business operations processes experience.
Bachelor's degree.
Fluent in English (speak, write, and read).
Experience with Microsoft Office products and applications.
Experience with Excel.

Desired Qualifications

Knowledge of consumer product compliance processes and regulations.
Experience in regulatory compliance management with government agencies.

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodation and adjustment support for individuals with disabilities.

Skills

ExcelMicrosoft Office

#Supply Chain#Operations#Process Associate#Data Analysis#Compliance#Excel#Microsoft Office

About Amazon

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